Prepared Awareness

We have enhanced precautionary measures so that you are far more assured when staying with us. We have worked closely with government and health agencies to deliver stringent health and hygiene protocols and are committed to delivering a clean and safe environment for all our guests.

In line with the advisory by the Department of Tourism and Local Government on 23 June 2020, we have received approval from the relevant authorities for the following hotels to be able to accept room reservations for staycations. An overview of these measures, can be found below.

We have been certified with the Department of Tourism and local government initiative. This certification is audited by City Health Personnel and reflects the stringent sanitization and hygiene measures that we have taken and our commitment towards creating a cleaner and safer environment for all our guests and staff members.

Our flexible reservation and cancellation policies help you plan your travels with confidence:

• Amendment of travel dates is allowed for non-refundable bookings.
• Reservations can be changed or cancelled with no charge up to 24 hours before arrival day.

• Scanning of entry and exit.
• Temperature screening for all guests using commercial thermal scanners or standard temperature screening thermometers.
• Medical masks are available for guests upon request.

• Use of hospital-grade solutions for cleaning and sanitization.
• Increased frequency of deep cleaning of public areas and all high touchpoint surfaces such as lift buttons, room key cards and pens.
• Additional guest sanitization stations in public areas.

• Rooms are fully disinfected after each departure, and food grade bleach is used for cleaning of cups and utensils provided in rooms.
• Single-use amenities are provided in every room.
• All staff to service or enter rooms wearing Personal Protective Equipment (PPE)1.
• Option to reduce daily housekeeping services and contactless ways to exchange linens.

• Queue markers placed at areas like reception counters, lift lobbies and smoking zones.
• Lift capacity is monitored and lift flooring is demarcated to ensure distancing.
• All seats at lobbies and common areas are spaced minimally 1m apart and alternate seats are crossed out.

We’re committed to enhanced levels of cleanliness and safety of our guests, as we are one of the recipients of the World Travel and Tourism Council (WTTC) Safe Travels Stamp in the country, which ensures the adoption of health and hygiene globally-standardized protocols.

The WTTC Safe Travels Stamp is the world’s first-ever global safety and hygiene stamp. It is a specially designed stamp, which will allow travelers to recognize governments and businesses around the world that have adopted health and hygiene globally-standardized protocols and experience ‘Safe Travels’.

Alicia Tower Residences currently holds a certificate of authority to operate for staycations by the DOT.